SHOP POLICIES

RETURNS & REFUNDS

Returns must be authorized in advance. Please email us at rochecolline@gmail.com.


Please understand that each piece is original and because of the materials used they may have some variations in size and color than what is pictured. If you have any questions, please feel free to email prior to ordering. Every effort will be made to respond within one business day. 


In the event you are not 100% satisfied with your handcrafted piece, you may return the product and receive a full refund of the purchase price less shipping. Return shipping is the responsibility of the buyer.


You may return a product for up to 30 days from the date you received it.


Any product you return must be in the same condition you received it and in its original packaging. 

SHIPPING

All orders will ship USPS First Class inside the Unites States for a flat rate of $5. Orders over $30 will receive free shipping.


Packages will be shipped with a tracking number. Please email us at rochecolline@gmail.com with additional shipping questions or if you would like to upgrade to Priority mail.

We are not currently shipping orders internationally but for our neighbors to the north, we are happy to provide shipping estimates to Canada upon request.

ORDER FULFILLMENT

At this time, nearly all items are made to order. Because this is a small shop, items may take up to 2 weeks for completion. We thank you for your patience and are happy to accommodate rush orders, feel free to email or text your request. Five-Zero-Three-360-7144.

CUSTOM & BULK ORDERS

If you are interested in placing a custom order please email us at rochecolline@gmail.com. We are happy to customize a bracelet or necklace to your specifications whether you are looking for a specific length or stone (perhaps birthstone or precious stone) not listed on the site.

Orders of 5 of the same item or more can be made available at a discount. Email for details.